Billing Audit and Recovery

Audit FAQ

How long?
While each company is unique, we conduct the review at our own premises over a period of approximately 3-6 weeks, depending on the volume and complexity of information provided. We typically allocate 5-10 business days to assemble all of the client invoices, contracts and related source materials. Collection and review of your vendor source materials requires a similar amount of time. The Billing Audit and Recovery process will usually be completed, followed by a review and validation with our client, in approximately 4 weeks. Where we have been successful in identifying overpayments, we will make a formal request to each vendor on your behalf; credits usually appear within 1-2 billing cycles. Some overpayment recoveries are more complex and could require more time.

Client-side involvement
Initially we require some staff time to retrieve a few months of your recent invoices, equipment records, contracts and any other information pertaining to telecommunications costs. Any further contact will be for clarification and/or detailed information that may be required occasionally.

Do you request vendor and/or contract changes?
Our Letter of Agency agreement with you is for the purpose of "information gathering only." While we are authorized to request refunds of overpayment on your behalf, we are not authorized to make service and/or vendor changes. However, we will provide you with the information and support necessary to request changes that will lower your costs. Where we identify savings achieved through a seamless vendor transition, a portion of those savings will accrue to our service fee independent of your decision to make the change.

Who Request Refunds?
We are authorized to request refunds for overpayment from each vendor. Our clear and concise claims documentation ensures swift recovery of these losses.

What Are The Deliverables?
At the conclusion of our Billing and Audit Recovery process, we will provide the client with two reports; The Telecom Inventory Report and The Telecom Savings Report. The Telecom Inventory Report lists all of the vendors, lines and services that we have audited. The Telecom Savings Report summarizes how much you will save on a monthly basis moving forward, as well as, where the savings were realized.

If you are interested in lowering your costs through our Billing Audit and Recovery service please contact us today.

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