Billing Audit and Recovery

Audit Process

Preparation

• Client Side Involvement: Initially we require some staff time to complete an Audit Execution Package and retrieve a few months of your recent invoices, equipment records, contracts and any other information pertaining to telecommunications costs.
• Vendor Account Profile: Using data collected from the Audit Execution Package, we create a Vendor Account Profile which is then reviewed with the client to ensure accuracy.
• Vendor Source Material Compilation: Using the Vendor Account Profile and the client supplied Letter of Agency, we are then able to request detailed Customer Service Records (CSRs) and other supporting documents from the various vendors.

Audit and Review

• Data Compilation: Leveraging the data retrieved from both the client and associated vendors, we create a Master Audit and Recovery datasheet that is used throughout the research and analysis of the audit and review process.
• Research and Analysis: A comprehensive analysis of the Master Audit and Recovery File, along with thorough research against current vendor services and potential suppliers will return the Telecom Inventory Report and the Telecom Savings Report. The Telecom Inventory Report lists all of the vendors, lines and services that we have audited. The Telecom Savings Report summarizes how much and the source of corporate savings on a go forward-basis.
• Client Review and Validation: Both the Telecom Inventory Report and the Telecom Savings Report are carefully reviewed with the client prior to entering the Reporting and Recovery phase of the process. This review validates all issues uncovered during our work that will result in recurring savings, as well as any issues concerning prior overpayments.

Reporting and Recovery

• Recovery of Credits and Corrections: Once you have validated our reports, we enter the Reporting and Recovery phase. Our Letter of Agency grants us authority to contact your vendors for the purpose of requesting refunds and credits and ensure corrections to your billing are in place for all future invoices. Where a finding involves modification of services and/or contracts, we provide you with information and support to successfully execute these changes. Where we are unable to successfully recover over-funded amounts, we will not charge for this service but will provide corresponding details to your company should recovery litigation be warranted.
• Audit Reporting: Our deliverables include both the Telecom Inventory Report and the Telecom Savings Report (delivered in print and electronic format for your convenience). The Telecom Inventory Report contains comprehensive information on all of your company lines, services, calling plans and contracts. This permanent record is an invaluable tool for planning future telecommunication needs and maintaining control over your existing telecom services. The Telecom Savings Report contains a meticulously detailed write-up on the savings we have achieved for your company, along with any credits we have secured on your behalf.

If you are interested in lowering your costs through our Billing Audit and Recovery service please contact us today.

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